My Phone Rights

My Phone Rights is designed to enable consumers and small businesses to quickly resolve problems with phone or internet services.

Key features include:
• The ability to record and track complaints
• Common issues and how to resolve them
Information about contracts, billing, global roaming and data charges
• Video guides
• Contact your service provider directly

My Phone Rights has been developed by the Australian Communications Consumer Action Network (ACCAN) - Australia’s peak body for consumer telecommunications advocacy. The information in the app is based on the Telecommunication Consumer Protections (TCP) Code, which outlines the rules and obligations of telecommunications providers in dealing with customers.